TL;DR - Your country may apply Customs and VAT charges to your order. We will not refund the original postage costs if you decide not to pay the customs charges to receive your order, and it gets sent back to us. Please be aware of these charges before ordering.
We want to ensure that our EU customers have all the necessary information when making purchases from our website following the UK's exit from the European Union (Brexit). We understand that there have been changes in regulations that may affect your shopping experience, specifically in relation to customs and VAT charges.
Customs Duties:
Since Brexit, there have been changes to the customs regulations when ordering from the UK. When you place an order with us, your package will be subject to customs clearance in your EU country. This process may lead to additional customs duties and taxes imposed by your local customs authorities. The exact charges vary depending on the value of your purchase and the customs regulations of your specific EU country.
Value Added Tax (VAT):
Another important change is the application of VAT on your order. Previously, VAT was charged at the UK's rate when ordering from our website. Post-Brexit, VAT is no longer included in your purchase total when shopping on our site. Instead, you will be required to pay VAT at your local rate upon receiving your order. Your local postal service or courier will typically handle the collection of VAT.
How It Works:
1. You place an order on our website, and the price displayed does not include VAT.
2. Your package is shipped from the UK to your EU address.
3. When the package arrives in your EU country, your local customs authorities will assess any applicable customs duties and taxes, including VAT.
4. You will be notified by your local postal service or courier about the additional charges and how to pay them to receive your package.
Please note: if the parcel has been posted to you and you decide not to pay the customs charges, we will not refund your postage costs when the parcel is returned to us. You will be fully refunded for any items purchased, minus shipping.
While we regret any inconvenience these changes may cause, please understand that they are a result of the new post-Brexit trade regulations between the UK and the EU. We remain committed to providing you with exceptional products and service, and we appreciate your continued support.
If you have any questions or need further assistance regarding your purchase or these changes, our customer support team is here to help. Feel free to reach out to us via email or our social media.